Service Agreement
This Agreement constitutes a legally binding agreement made between you, whether personally or on behalf of an entity (“CLIENT”) and Click Bridge Marketing (“AGENCY”), of 4843 Foothills Court, Castle Rock, Colorado 80109 concerning terms for your purchase of services.
In this Agreement, the party who is contracting to receive services shall be referred to as Client, and the party who will be providing the services shall be referred to as Agency, whereas Client desires to have marketing services provided by Agency. Client agrees that they have carefully read this Agreement and fully understand its contents.
Therefore, the parties agree as follows:
DESCRIPTION OF SERVICES
Agency will provide services (collectively, the “Services”) outlined in the payment link provided to Client upon processing their credit card for said services.
PERFORMANCE OF SERVICES:
The Agency shall take all necessary steps to organize and carry out marketing strategies in the order which in its expertise is in the best interest of the Client.
The Agency will provide full disclosure, progress, and access to all its services rendered whenever the Client desires to see it. There will be complete and full transparency as to all the efforts made toward a successful marketing campaigns.
The way the services are to be performed and the specific hours to be worked by Agency shall be determined solely by the Agency. Client will rely on Agency to work as many hours as may be reasonably expected to fulfill Agency’s obligations under this Agreement. All campaigns and strategies are performed and created for Client use, however they are the intellectual property of the Agency.
The Client agrees not to interfere with, alter, or remove the Agency from any advertising campaigns or accounts prior to the fulfillment of this contract. Any such action will be deemed a material breach of this agreement.
MEDIA BUYING SERVICES
Pausing an entire campaign, pausing ads, or shutting down a campaign for a brief period is not related to your subscription fees paid to Agency. Pausing any part of the service will not pause the subscription fees you pay to Agency for such service.
If the credit card on file in the platform used to pay for the ad spend is declined and as a result the ads are not running, this also is not related to your subscription fees paid to Agency.
Subscription fees will be collected regardless of the status of the ad campaign as software fees and labor costs are still incurred. To cancel or stop the subscription fees related to a campaign from Agency, you must submit a cancellation request from within your account or contact Agency at least 30 days prior to your next bill date.
SEARCH ENGINE OPTIMIZATION SERVICES
Agency SEO team to be able to perform work on a website, that website must be managed using a CMS (content management system) and must have an easily accessible, navigable, and editable backend system. Examples of CMS systems that our SEO team can work on include WordPress, Drupal, Wix, GoDaddy (website builder), and the Click Bridge Marketing website builder.If the website that is being asked to work on is a custom site (HTML, PHP, etc.) that requires the input of code to make changes via FTP and/or cPanel, we will not work on the site.Also, we must receive admin access to the backend of the websites’ CMS system to fulfill the SEO work. We must also be permitted to make the necessary backend changes on the site without the need for prior approval. We will not be sending work to be approved by you, the partner, or the sub-account before implementing the work. Sending work for approval before implementation is outside of the scope of our work and protocols.Also, the SEO work must be implemented by our team. We will NOT be sending out the work that’s needed to be done to be handled externally. Sending work to be implemented externally is outside of the scope of our work and protocols.
Again, our team needs admin access to the backend CMS and must be allowed to implement the work without approval. During the monthly reporting, our communications team will send all of the work that our fulfillment team has performed. If any changes need to be done, you, the partner, can let us know at that point, and our team will be notified to make the alterations.
RESULTS DISCLAIMER
Results for any of our services cannot be guaranteed. When purchasing a service from Agency, you are acknowledging that there is a certain risk factor involved with marketing. Agency cannot make any projections for results as there are many different factors at play including business type, target demographic, budget, target region, etc. After the product is purchased from us and the onboarding documents are filled out, our specialists can review the information and once that is done, they can make an assessment and estimate the sort of results that we can expect, however, nothing is guaranteed.If results are not what was originally expected, this does not justify any refunds or credits from Agency. Again, with the purchase of a service from Agency, you are acknowledging any possible risks associated with marketing.
PAYMENT
Client will pay a fee to Agency for the Services as follows:
Set Up Fees, Monthly Management Fees and Direct Ad Spend Fees:
Set Up Fees: This agreement includes an initial One Time Set Up Fee.
Monthly Management Fees: This agreement includes a Monthly Management Fee. At the completion of this minimum initial term, the pricing will be secured and the Agreement will continue ongoing until Client chooses to cancel further services (see Cancellation Clause below).
Direct Ad Spend Fees: In the event that services selected include advertising campaigns, the Direct Ad Spend Fees are paid directly to the platform (ie: Facebook/IG Google/YouTube or other platforms) by Client in addition to Set Up Fees and Monthly Management Fees noted above.
Client agrees to maintain a backup form of payment to ensure uninterrupted Ad Spend directly to the platform. In the event Ad Spend is interrupted, campaign performance will be impacted and potentially decreased.
Client agrees to pay the purchase price and not to cancel this transaction with your bank or credit card company prior to the original term agreed upon. Agency is not responsible for any overdraft charges, over limit charges, or NSF fees by your bank or credit card company. Fees for Services may be pre-paid.
Missed payments may result in suspension or termination of Services. Agency does not guarantee any specific results from use of the Services. Agency makes no representations or warranties as to specific outcomes or results.
INVOICE SCHEDULE
Agency will invoice Client upon signed agreement on a 30-day recurring cycle.
BILL DATE ADJUSTMENT
Bill dates are issued when your initial payment is processed, the same date will be used moving forward on a month to month basis. Agency integrates directly to multiple softwares and directly to our fulfillment centers, due to the strict scheduling to operate on a global level, bill dates cannot be adjusted or moved.
TERMS & CONDITIONS
LATE PAYMENT FEE
If any payment obligation under this Agreement is not paid within three (3) days of the due date, a late fee of three percent (3%) of the overdue amount will be added to the outstanding balance. This late fee will be assessed for each period of 30 days, or part thereof, that the payment remains unpaid beyond the initial three-day grace period.
DECLINED PAYMENTS
Declined payments for active subscriptions may result in service interruption. If for any reason, a payment for an active subscription is declined, you must contact
Agency immediately to resolve the delinquent payment. Agency may contact you to resolve the issue, but the responsibility to resolve the issue resides on the Client.
If the issue cannot be resolved immediately, a grace period of up to 5 business days will be granted in which services will continue, and all corresponding data will remain in our system.
During the grace period, if you do not communicate with Agency in regards to satisfying the balance, or if you are unreachable, Agency may attempt to process the payment with the credit card that was previously authorized on the account.
Once the grace period is over, and no communication was made, or if you were unreachable, Agency will treat the subscription as a cancellation. To prevent service interruption, loss of data, and reactivation to a previously active subscription, be sure to communicate with Agency prior to the declined payment or directly after.
REFUND POLICY
All sales and purchases of Agency products and services are final and non-refundable. Client agrees that all sales are final and agrees not contact to contact credit card company to dispute or charge back any transactions processed.
All Services offered by Agency are pre-paid, or are on a prepaid subscription basis, which are non-refundable. Based on the purchased services, Agency is required to add such services to softwares immediately after the purchase which may incur a fee. The account setup process is initiated immediately after the purchase. The monthly maintenance services are initiated by the monthly recurring subscription. All sales are final.
We reserve the right to modify, suspend or terminate access to Agency at any time without notice or refund, if we determine that you have violated our Terms of Service. Terminated accounts will not receive partial credit. No refunds or credits are applicable as software fees and labor costs are incurred by Agency once the payment has been processed for both the initial purchase fees and the monthly recurring subscription fees.
TERM & CANCELLATION POLICY
This Agreement will stay in force and in effect until the end of the term indicated on your order form. Client agrees to pay total fees due in this agreed upon term. After the initial commitment is complete, services will continue on a month-to-month basis at the current agreed upon rate unless you choose to cancel with a 30-day written notice.
This written notice should be delivered by certified mail, return receipt requested, or via an internationally recognized courier service (such as FedEx, DHL or UPS), or via email [[email protected]], with all email cancellations requiring a confirmation of receipt by the Agency.
PAYMENT UPON CANCELLATION
In the event of cancellation, the Client will be responsible for all fees and expenses incurred by the Agency up until the cancellation effective date.
CHARGEBACKS
We work to resolve any disagreements with our clients mutually. In the event a chargeback is initiated with our merchant, we will assess your account with a $100 fee, per chargeback, regardless of the outcome. In addition, any outstanding balances accumulated as a result of the chargeback(s) will have to be paid before we reactivate the subscription, render any service, or share any files. Following a chargeback that was not resolved, Client will be banned from using the Agency platform and all related Agency services.
DISPUTES
In the event a dispute is initiated, we will assess your account with a $100 fee, per dispute, regardless of the outcome. Any disputes related in any way to the service or subscription may lead to legal proceedings.
You agree to submit to the jurisdiction regarding any legal proceedings which will be governed in the State of Colorado. You agree not to initiate any legal proceeding against Agency in any other state. Following a dispute, Client will be banned from using the Agency platform and all related Agency services.
NEW PROJECT APPROVAL
Agency and Client recognize that Agency’s Services will include working on various projects for Client and the potential for other marketing services. Agency shall obtain the approval of Client prior to the commencement of a new project.
MATERIAL & WORK PRODUCT
In the event of cancellation, the Agency shall return all Client materials and work product in its possession within 15 days from the date of cancellation. Any confidential information received during the term of the Agreement shall be kept confidential and not used for any purpose outside the scope of this Agreement.
NON-DISCLOSURE
Neither the Agency nor the Client will disclose any business information of any kind including, but not limited to, products, designs, plans, or business activities to any competitor, vendor, or any other individual or organization without first receiving written approval from the other party.
ENTIRE AGREEMENT
This Agreement contains the entire Agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. This Agreement supersedes any prior written or oral agreements between the parties.
GOVERNING LAW
This Agreement and its validity, construction and effect shall be governed by the laws of the Douglas County located in the Colorado State and the Country of The United States of America. If state and federal laws conflict in enforcement of this Agreement, Federal Law shall supersede and take precedence.
SEVERABILITY
If any provision of this Agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.
FORCE MAJEURE
If either party is prevented from performing any of its obligations under this Agreement due to any cause beyond the party's reasonable control, including, without limitation, an act of God, fire, flood, explosion, war, strike, embargo, government regulation, civil or military authority, acts or omissions of carriers, transmitters, providers, vandals, or hackers (a "force majeure event") the time for that party's performance will be extended for the period of the delay or inability to perform due to such occurrence; provided, however, that You will not be excused from the payment of any sums of money owed by you to Click Bridge Marketing; and provided further, however, that if a party suffering a force majeure event is unable to cure that event within thirty (30) days, the other party may terminate this Agreement.
OPT IN OR OPT OUT OF TEXTING SERVICE: OPT IN
Client agrees to give Agency permission to communicate via Email, SMS, Facebook, or Phone to relay special offers, announcements and information. OPT OUT: After receiving a message, text STOP to stop receiving SMS messages. You will receive a confirmation text.
Click Bridge Marketing
We are the premier digital marketing solution in Castle Rock. Contact us today to get your free, no-obligation consultation!
Location
Castle Rock
Colorado, 80109
Business Hours
Mon - Fri 9:00 am - 5:00 pm
Sat - Sun Closed